Established in 2004, MTCS UK Ltd are unique in the field of Learning & Development in the Global Offshore Energy sector.
Our philosophy is to provide the opportunity for people to grow within their career and we value their ideas and input at all times. We embrace the challenges that arise in the global offshore energy sector where skills and the performance of individuals is core to our clients success.
To support our continued growth, MTCS are seeking a Customer Support Administrator to join our existing team.
LOCATION
Windermere, Cumbria UK. Initially some office-based work during training, however working from home on successful completion of initial training.
HOURS
20 hours per week over 5 mornings (Monday to Friday), with scope for progression.
SALARY
£20,000 – £25,0000 pro rata, depending on experience
BENEFITS
- On successful completion of training/ probation working from home will be permitted. First week training will be office-based in the Lake District.
- Early finish for MTCS team on a Friday at the manager’s discretion.
- Extra bonus should the company achieve its targets.
- All IT equipment supplied.
- Career progression.
Job Purpose and Scope
To provide information and support to our customers through administrative tasks. Keeping stringent administrative records through multiple platforms is a key requirement of the role.
Tasks include:
- MTCS Online (MTCS Learning Management System) – to assist client companies and individual customers
- MTCS Ticket System and Online Helpdesk – enquires relating to competence certification and taining and general enquiries relating to all MTCS services
- Microsoft Excel and Adobe – preparation and delivery of sales quotations to customers
- Online Database Management – Google Drive (sheets, docs), Microsoft 365
- General administration support to MTCS customers and the wider MTCS team
Principal Accountabilities
This will include (but not be restricted) to the following duties:
- Responding in an accurate and timely manner to sales enquiries from both new and existing clients, on a global basis, including individuals via Freshdesk and telephone
- Supporting customers in competence and MTCS Online related issues including company administrators
- Setting up new accounts on MTCS online and enrolling personnel on courses
- Undertaking a range of administrative tasks in relation to the MTCS Learning Management System (MTCS Online)
- Preparing quotations and pro-forma invoices
- Checking payment status and processing purchase orders
- Releasing certificates
- Updating spreadsheets and logs related to customer support activities
Compliance
- To comply with all legal and statutory obligations applicable to this role.
- To ensure that any systems and procedures introduced by the company are effectively implemented and adhered to.
Qualifications, Skills and Experience
- Skilled in speaking, writing and editing in English
- Ability to interact professionally in a team environment and be comfortable with customers at all levels
- Experience of supporting customers, on a daily basis, via email and telephone
- Good level of proficiency in the use of MS Office Suite including Windows 10, Microsoft Office 365 (Word, Excel), Gmail and Google sheets
- Exceptional organisational, time management, planning skills and prioritisation
- Experience in role that demands a high attention to detail
- Attention to detail in order to produce and maintain accurate quotations, Pro Forma invoices, records, reports and documentation
- Ability to approach work flexibly and methodically, and be able to work under pressure
- Confident and has the ability to manage own workload
Further training: Freshdesk Ticket System / MTCS Online / Competence Certification processes.
Application
If this sound like the right role for you and you want to work for a company with growing ambitions that values its team members then we invite you to apply now.
Please register and apply via our dedicated recruitment portal where you will be asked to complete a couple of assessments that should take no longer than 20 minutes.
After successful initial assessment, candidates will be asked to upload a short video interview and on completion we would like to conduct a further interview online.
Part of this will be where you will be asked to complete some basic administrative tasks.
