This document sets out our standard policies, terms and conditions, which apply to all of our products and services unless otherwise detailed in writing by an authorised member of MTCS staff.

MTCS may change these policies by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

The term ‘MTCS’ or ‘us’ or ‘we’ refers to the owner of the website – MTCS (UK) Ltd (see company details below). The term ‘you’ refers to the user or viewer of our website.

This document includes:

  • Company Details
  • Standard Terms and Conditions of Sale
  • Refund Policy
  • Website Disclaimer
  • Copyright Notice
  • Privacy Policy

Company Details

Registered in England and Wales as MTCS (UK) Ltd.
Registered office: 10 High Street, Windermere, Cumbria, England, LA23 1AF, United Kingdom.
VAT number GB 829436306
Company number 05003068

Standard Terms and Conditions of Sale

The “Terms and Conditions of Sale” as well as the “Terms and Conditions of Training and Assessment” are MTCS Terms and Conditions

Refund Policy

In accordance with EU law, individual customers (consumers) have the right to cancel any product bought remotely within 7 days of receipt of purchase, so long as it is returned in saleable condition and at the customer’s expense. For electronic products, we take this to be before the user has downloaded the product or submitted an assessment.

If you would like a refund please contact giving your transaction ID, product, name and contact details. Please note that this does not apply to either corporate clients or training courses; these are covered under the cancellation policy in our general terms and conditions.

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by MTCS and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.

Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of MTCS. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, MTCS takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Copyright Notice

This website and its content is copyright of MTCS (UK) Ltd – © MTCS 2021. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
  • you may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

All images are either © MTCS, or used with the permission of their respective copyright holders.

MTCS Privacy Policy

The MTCS Privacy Policy is available here.